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Member Since 7/8/08

Rick Bucich

Manager
Tiny Prints
United States

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Educational History

  • UCLA, Bachelor’s degree.
  • WCSU, Master’s degree.

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www.fastcompany.com/user/127101

Educational History

UCLA, California, United States
Bachelor’s degree.
Areas of study: History

WCSU, Connecticut, United States
Master’s degree.
Areas of study: American History

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Blog Post: Measure the Cost of Customer Acquisition | by randulo randulos | July 08, 2008 2:47 pm
Comment: I'm largely influenced on the matter from two of my past employers. The first had a literal "whatever it takes" policy and empowered employees to be able to take direct action on complaints without...
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Scobleizer -- Tech geek blogger

Scobleizer -- Tech geek blogger

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Blog Post  |  1 recommendation
Measure the Cost of Customer Acquisition | by randulo randulos
A simple web site that sells products. A problem with one sale, the customer orders a $40 product in error and asks for a refund/credit. Do you train your CS staff to say, "sorry, your...
Tags: Leadership, Management, business, customer service
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