customer

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FC Design Expert | October 10, 2008 11:59 pm | 4 recommendations

What the world needs now is ... Soft Capitalism

| posted by Lynette Chiang

While meandering around the Murray Hill district of Manhattan,  I was stopped dead by an intriguing sign: "...

FC Design Expert | October 3, 2008 3:30 pm | 3 recommendations

Lessons from an ice-cream lid: 1. Find out what the people want 2. Give them a lot of it

| posted by Lynette Chiang

I understand we're heading for a recession. Down the street I see triple gelatos being passed over countertops. Cupcakes, judging...

FC Design Expert | September 5, 2008 12:20 pm | 1 recommendation

On not biting the feedback that feeds you

| posted by Lynette Chiang

"Patronize your local, even if it's a little more expensive. Otherwise, one day, it won't be there."...

FC Design Expert | August 25, 2008 5:32 am | 1 recommendation

The beauty of being ugly: it sells!

| posted by Lynette Chiang

FROM the world stage of Beijing and the uproar over ...

FC Design Expert | August 23, 2008 5:51 am | 1 recommendation

REMO: Selling the story, not the stripey thing

| posted by Lynette Chiang

MOVIE CLIP: ...

FC Now Staff Blog | July 23, 2008 1:40 pm | 4 recommendations

Consumer Perceptions, Manipulation and Molding

| posted by Saabira Chaudhuri

Turns out that we as consumers can be easily manipulated -- and it's probably happening far more often that we'd like to imagine. A couple of...

Customer Experience

| by Bernhard Schindlholzer

This group is a plattform for professionals to connect and exchange ideas around for designing and delivering remarkable customer experiences.

FC Design Expert | July 17, 2008 11:46 am | 0 recommendations

Work/Life: Dr Douglas Meyer, the Patient Evangelist

| posted by Lynette Chiang

DONATE TO DR DOUGLAS MEYER'S FAVORITE CHARITY Douglas' family would like to create a functional memorial in his honor....

FC Design Expert | June 22, 2008 9:58 pm | 1 recommendation

Work/Life: "If this is a Senior moment, put me down now."

| posted by Lynette Chiang

Spotted downunder during "Seniors Week". ...

FC Design Expert | June 26, 2008 12:54 am | 1 recommendation

Work/Life: Honesty vs Oversharing - the fine copyline

| posted by Lynette Chiang

Undeleted email of the day … View...

FC Design Expert | August 25, 2008 5:48 am | 0 recommendations

Work/Life: Will the real Turbotax please stand up?

| posted by Lynette Chiang

April 9: See UPDATE at the end of this article. +++ With tax time approaching, spammers, scammers and...

FC Design Expert | March 17, 2008 11:24 am | 0 recommendations

Work/Life: Stealing vs Spruiking

| posted by Lynette Chiang

We've been talking about ...

FC Design Expert | April 5, 2008 12:18 am | 3 recommendations

Work/Life: When bright, talented young things can endanger your business

| posted by Lynette Chiang

Last post I talked about a young...

Customer Experience FOR REAL

| by Paige Hall

Discover what this new buzz word really means.  Customer Experience is bigger than service, it is about personalizing and...

The 24/7 Customer Evangelist

| by Lynette Chiang

Author and world bicycle adventurette Lynette Chiang, ...

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