Back in the U.S.S.A

Shawn Graham — Thu, 04 Dec 2008 00:15:17 -0500

I'm happy to report that I arrived safely back in the states yesterday (Tuesday) after a two day bus/van trip from Bangkok to Kuala Lumpur and a 20+ hour flight.

Stranded in Bangkok Equals Lots of Waiting and Waiting and Waiting

Shawn Graham — Thu, 27 Nov 2008 02:42:11 -0500

The good news is I'm safe and I have food and a place to stay.

Just Because I Got Laid Off Doesn't Mean You Can't Talk to Me

Shawn Graham — Tue, 18 Nov 2008 22:08:41 -0500

As a good friend and mentor put it after learning that he was going to be laid off, the hard part of learning the news wasn’t as much about the actual layoff as it was those awkward conversations that followed in the hours and days after news of the layoff started to find its w

Syncing Business Trips Using Google Calendar

Shawn Graham — Mon, 10 Nov 2008 09:12:35 -0500

I got an email from my friend Jeff about using Google calendar to input/track his trips and those of friends and colleagues when he’s traveling with his job or even while he’s on vacation.

Branding Yourself as a One-Trick Pony

Shawn Graham — Tue, 04 Nov 2008 15:08:20 -0500

How to Get a Raise: What Not to Do

Shawn Graham — Mon, 20 Oct 2008 08:56:09 -0400

Initiating a conversation with your boss about a possible raise is something that shouldn’t be taken lightly. The thoughtfulness of your rationale and the thoroughness of your argument could not only determine whether you get more money, but it could also impact (positively or negatively) the way your boss sees you from that point on.

Comment on Node ant

Shawn Graham — Tue, 07 Oct 2008 19:01:43 -0400

Jacqueline-it's definitely globalization at its finest. Whether adding a new call center is the type of job creation a country in an emerging market is looking for is probably a topic for future discussion.

Comment on Node ant

Shawn Graham — Tue, 07 Oct 2008 18:37:59 -0400

Kangtoja-I know a lot of companies are operating under slim to no margins, but looking at this fast food chain, I guess I'm having a hard time understanding the business case from a cost standpoint only because they're already paying a cashier. Until they can outsource payment, they're going to absorb that cost anyway.

Comment on Node ant

Shawn Graham — Tue, 07 Oct 2008 18:32:53 -0400

Thanks, Jae. You make some great points. There are definitely pros and cons to outsourcing and hopefully, in most cases, the pros win out for the business and the customer base.

Comment on Node ant

Shawn Graham — Tue, 07 Oct 2008 17:48:10 -0400

A lot can be said about having people actually on site who can assist customers (especially if the there's ever a technology failure). When cash registers go out now, for example, most stores shut down because employees don't know how to process sales manually.